Refund policy

We want you to have a great experience with us — but since all our pieces are made-to-order, here’s how we handle returns and refunds

Returns

No Returns Needed (All Sales Final) All of our pieces are custom-made to order specifically for you. Because of this, we do not accept physical returns or exchanges for sizing issues, change of mind, or buyer's remorse. However, your satisfaction is our priority. If there is a genuine issue with your order (see below), we will make it right without requiring you to go through the hassle of shipping the item back to us.

Order Modifications & Cancellations

At Posidyna, we move fast to get your gear into production so you can rock it at your next festival ASAP. As soon as you hit checkout, the clock starts!

The 2-Hour Window: You have exactly 2 hours from the time of purchase to request any address changes, size swaps, or order cancellations. We send an automated confirmation email immediately after your purchase—please check it right away to verify your details!

After 2 Hours (Locked In): Once this 2-hour window closes, your order is automatically pushed to our printing facility. At this stage, the production magic has already started, and we can no longer cancel or modify your order.

Address Errors: Posidyna is not responsible for orders shipped to an incorrect address provided at checkout. If your gear is returned to us due to an invalid or incomplete address, you will be responsible for any re-shipping costs.

Damages & Manufacturing Issues

If something’s not right, we’ve got you. Please contact us at [hello@posidyna.com] within 14 days of delivery with clear photos of the issue if:

  • Your item arrives damaged or defective.
  • There is a clear printing or manufacturing error.
  • You received the wrong item or wrong size (different from what you ordered).

Once we verify the issue with the photos, we will immediately issue a free replacement or a full 100% refund, depending on your preference. You do not need to return the defective item to us.

Shipping Guarantee

We monitor all shipments to ensure your gear arrives in time for your next festival. Our team is here to assist you every step of the way until your package is in your hands

Refunds

Once we review your request, we’ll let you know if it’s approved.

If approved:

  • Refunds (full or partial) are issued to your original payment method
  • Processing time: 5–10 business days

Please note:

  • Payment providers may take extra time to process refunds
  • Original transaction fees may not be refundable

Need Help?

We’re always here for you.
Contact us anytime at: hello@posidyna.com